Need BIG Quantity?

Email us at orders@getgiftywithit.com

1. Image Requirements:

• File Formats: Acceptable formats include JPG, PNG, SVG, and PDF.
• Resolution: Images should be at least 300 DPI for the best quality.
• Content: Ensure images are clear, free from pixelation, and appropriate for all audiences. We reserve the right to reject any image that contains offensive, inappropriate, or copyrighted material without proper authorization.

2. Submission Process:

• Upload: Customers can upload their artwork directly through our website.
• Email: Alternatively, images can be emailed to custom@getgiftywithit.com . Please include your order number and any specific instructions.

3. Review and Approval:

• Proofing: Upon receiving your image, we will create a digital proof for your approval. This proof will show how your design will look on the tumbler.
• Approval: Customers must approve the digital proof before we proceed with production. No changes can be made after approval.

4. Production Time:

• Standard Time: Custom tumblers typically take 5-7 business days to produce after proof approval.
• Rush Orders: Expedited services are available for an additional fee. Contact us for details.

5. Cancellations and Changes:

• Before Approval: Orders can be canceled or modified before proof approval.
• After Approval: Once a proof is approved, cancellations or changes are not possible as production will have begun.

6. Returns and Refunds:

• Custom Products: Due to the personalized nature of custom tumblers, returns and refunds are only accepted if there is a defect in the product or if the final product does not match the approved proof.
• Claims: Any claims for defects or errors must be made within 7 days of receiving the product. Please contact us with photos and a description of the issue.

7. Copyright and Intellectual Property:

• Customer Responsibility: Customers are responsible for ensuring they have the rights to use any images or logos submitted. Get Gifty With It is not liable for any copyright infringements.
• Usage Rights: By submitting images, customers grant Get Gifty With It the right to use the images for the purpose of creating the custom tumblers.

8. Contact Information:

• For any questions or concerns regarding your custom tumbler order, please contact us at [your contact information].