FAQ

In-Stock items are:

• Slate Coasters
• Letter Art
• Moon Child Studio designs
• Wood Ornaments
• Clearance
• everything in our ETSY store*

*Our ETSY shop has the most popular LASER CUT WOOD designs we carry at the store in Savannah ready to go. National Parks, Star Wars, Disney, Medical Art, Handguns, World Maps, etc. We found this to be the easiest way for customers to see what Laser Cut Wood Etchings we have in stock & ready to ship!

New Production Wood Etchings Ships 2-3 Weeks

It's rare that we have the Map or Patent in the size and color you want at the shop, so let's just do it from scratch! Also, a fresh one means no ones put their grubby mitts all over it at the shop!

Hit us up! We want you to be perfectly comfortable ordering with us so please reach out if you have any questions!

email: orders@getgiftywithit.com

p: 912-228-6553 EST 10am-5pm

Check out our Instagram for videos of production!

We're not joking when we say these might be the most detailed etched wood maps ever made. Bold statement, but we're going there.

The artwork is quite literally burned into pine wood using top of the line (and super-advanced) Co2 tank powered lasers! These incredible machines have extraordinary capabilities (as do the awesome people that operate them), and the pine wood goes through a rigorous preparation process in order to take on the laser's power. The wood needs lots of prep if its going to get zapped straight on with a freakin' laser!

What is revealed after the burning is this absolutely wonderful grain flourish that is completely unique to every single design.

You can choose from 100's of ready-made designs here on our website, or you can have fun CREATING YOUR OWN UNIQUE DESIGN right here!

For production, we work exclusively with the laser and woodwork company (and good friends) at Fire & Pine based in Ridgeland, SC, just 40 minutes from Savannah. We carry many of their map & patent designs as well as several of our own 'exclusive' artworks only available on our site. Keep it local, y'all!

Yes! If you'd like to be specific about a particular area to be represented, simply send a screenshot of Google Maps to custom@getgiftywithit.com, and we'll use that as a base for our image.

Alternatively, you can send us a hi-res digital file of a map for transposing, although it must meet certain criteria:

1. Must be a hi-resolution map of no less than 300dpi

2. Must be clear, traceable lines. No photography shots.

3. We use loc.gov to find a majority of our Historic Maps. Local library websites are a great resource too!

Yes, but they come out terrible so we don't. Probably a better way to phrase that but the few times we've tried it, the customers were never happy with the final so we simply stopped offering that service. Map's and blueprints are our jam!

Yes, but there's a catch.

Custom Maps - We generate the map for you! There is a one-time $100 design fee for new maps, plus the cost of the sign itself.

Please check the Catalog to make sure your city hasn't already been made to avoid the custom fee!

Custom Patents - Send us the Patent # and we'll do the rest! Must be a verifiable patent from the US Patent Office.

Custom Logo - Send us your company logo and have it etched in wood!

Custom Blueprint - Must be a hi-res scan, pdf, jpg, cad, ai, illustrator file. Use a "Patent Sizing Chart" for price quotes.

We cannot do any photographs of people or pets. The images are being burned, not printed. The two techniques are very different.

Yes, just as with any commission job, the artist needs to be paid before any work begins on the project.

A good head-start would be by looking at the amount of roads, waterways, lakes and highways (along with sports stadiums and airport runways) in your field of vision on Google Maps. Our starting point is generally centering the city/town, and zooming out to catch a few square miles radius outside the city limits.

This is really where YOU get to take charge of the image! Zoom out as far as you like, or zoom in on a neighborhood! The possibilities are wide open!

Refunds: If you are not happy with the final proof and feel you would like to cancel your order, we can refund the cost of the sign and the shipping. We CANNOT refund the Custom Fee as the design work was completed as ordered.

You get One (1) revision on your artwork per order.

You will have the option to receive a refund for your purchase minus the custom fee. Custom fees are non-refundable.

This is the most common question concerning custom orders, and rightly so. We work with expert Graphic Designers and highly skilled CAD programmers to ensure that every sign meets the rigorous criteria set. The custom fee covers designing the images, assigning burn depths and extracting extra detail that the programs don't recognize. A sample may also be burned to ensure proper leveling.

Our recommendation is to keep your requests as simple as possible. People love to scan the maps up close to see if certain areas have been represented. There is a risk with assigning too many labels that it may obscure part of the map you may have wanted on there. Please keep all labels to 3 max, and Titles to 1-3 lines of text.

Don't get caught in "the loop"! We've coined the term, "the loop" to describe an endless cycle some customers may find themselves in when they try to take too much creative control over the final look. While it is extremely important to us that you are happy with the final products appearance, we implore you to trust our artists vision and to not tie them up with too many alterations.

No. The exposed grain tone is determined by several factors including, but not limited to: source of wood, storage temperature, weather, etc. It is near impossible to predict how dark the tones will be on the final product.

One thing is for sure, each piece is unique and will have a different grain pattern every time!

It's an art, not a science. Well, maybe a little science.

We cannot give refunds for common wood imperfections such as: knots, knibs, tannins, small digs and cuts not caused by production, exposed knots obscuring street detail on unpainted signs, grain bleed, or "not enough grain detail". Refunds will be determined by any damages seen with photographic proof within 3 business days of receiving the artwork.

You may however, qualify for a 50% off reproduction. Change the color for no additional charge.

Since this is an experimental process (and wood grain is always going to be different), there will be variances in grain definition and knot placement every time. No two pieces will ever be alike, ever. Each situation will be "case by case", so please send clear photos along with a detailed message to orders@getgiftywithit.com and we will reach out to you promptly.

It's worth repeating that we will not give refunds for common wood imperfections such as: knots, knibs, tannins, small digs and cuts, exposed knots obscuring street detail on unpainted signs, grain bleed, or "not enough grain detail".

Please see our Refund Policy for more information.

Yes! We can change the shipping address right up until the very day it's set to ship. Send an updated shipping address to orders@getgiftywithit.com

Yes, please try to have your request in within 3 business days of placing your order. After that, it is not guaranteed we can change the color.

Email Russell with your order # at orders@getgiftywithit.com to request your color change.

Yes, we can change the size of the board before it goes into production. It is best to have your request in within 3 business days of placing your order.

Send your size change request and order # to Russell at orders@getgiftywithit.com

We can certainly accommodate overnight RUSH mailing, however production is still a tricky process and cannot be hurried along in any way.

A product may be considered a RUSH if it's a re-creation for an imperfection that occurs during the production phase.

We've had very little success in transferring pictures of people and animals. We are working on a solution to this and will have more updates in the future.

Yes! At checkout, click the "Store Pickup" option. We'll call you when it's ready!

Yep! We are open every day! Scroll to the bottom of the homepage to see updated store hours as they can vary by season.

Currently we do our shipping every Thursday & Friday from 9am-5:30pm EST. Tracking numbers are generated automatically once the shipping information is plugged in.

Make sure to check your spam folder just in case!

Pine wood is used as the base material, and comes from many different sources all over the country.

That would depend on a few factors. Please send your inquiries to Russell at orders@getgiftywithit.com

We will entertain bulk orders of 50 pcs or more for a different kind of wood, but we cannot for individual orders. That would interrupt the flow of production too much.